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TELL US WHAT YOU WANT TO BUILD...
This year we've set ourselves the challenge of launching an average of 1 new model per week and so far we've been sticking to it! A lot of our models are released based on customer requests, so if there's a particular model you'd like, let us know!
YOU'RE IN GOOD HANDS!
We are a team of enthusiastic, passionate & fun loving people who share years of experience in assembling hundreds, if not thousands of models. We're happiest when we're assembling & bringing a new creation to life and our goal is to make the latest, most unique & feature packed models available to everyone.
OUR QUALITY PROMISE
We 100% stand by the quality of the models we offer and the individual parts we use. If a model does not meet our high standards we don't list it on our website. It's as simple as that!
TELL US WHAT YOU WANT TO BUILD...
This year we've set ourselves the challenge of launching an average of 1 new model per week and so far we've been sticking to it! A lot of our models are released based on customer requests, so if there's a particular model you'd like, let us know!
YOU'RE IN GOOD HANDS!
We are a team of enthusiastic, passionate & fun loving people who share years of experience in assembling hundreds, if not thousands of models. We're happiest when we're assembling & bringing a new creation to life and our goal is to make the latest, most unique & feature packed models available to everyone.
OUR QUALITY PROMISE
We 100% stand by the quality of the models we offer and the individual parts we use. If a model does not meet our high standards we don't list it on our website. It's as simple as that!
READY FOR YOUR NEXT HOBBY?
Frequently Asked Questions
Here are some answers to our most frequently asked questions. Can't find what you're looking for Contact us.
What's included with my order?
Each set includes high-quality ABS bricks developed by Petrolbricks.® a limited edition sticker pack that changes according to the season and a digital instruction manual for a seamless assembly.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-10 days. Delivery details will be provided in your confirmation email.
Any question?
We currently do not create custom models. However, we always value input from our community, so please feel free to reach out to us on our social media channels or share a photo of the car you dream of building. We appreciate your feedback and ideas!
I can't find the instruction:
We provide digital instructions that can be accessed by scanning the QR code on your package. Simply use your smartphone or tablet to scan the QR code, and you'll be directed to the digital instructions for your set.
In the event that you cannot locate the QR code or experience difficulties accessing the digital instructions, please send us an email at hello@petrolbricks.com with your order number and the specific model you need instructions for. We'll be happy to assist you further and provide you with the necessary instructions.
There are missing / defective pieces on my Petrolbricks set:
We provide digital instructions that can be accessed by scanning the QR code on your package. Simply use your smartphone or tablet to scan the QR code, and you'll be directed to the digital instructions for your set.
In the event that you cannot locate the QR code or experience difficulties accessing the digital instructions, please send us an email at hello@petrolbricks.com with your order number and the specific model you need instructions for. We'll be happy to assist you further and provide you with the necessary instructions.
There are missing / defective pieces on my Petrolbricks set:
We sincerely apologize if you've encountered any issues with missing or defective pieces in your Petrolbricks set. While it's uncommon, we want to ensure that you have a complete and enjoyable building experience. If you believe there are missing pieces or if you've identified any defective parts, please follow these steps:
1. Double-check your entire set.
2. If you are certain that pieces are missing or defective, please take screenshots of the instructions, and clearly mark specific pieces that are problematic or you need.
3. Send the images, along with your order number, to us at hello@petrolbricks.com. This will help us identify the issue more accurately and expedite the replacement process.
Rest assured, we'll investigate the matter promptly and provide you with the necessary missing or replacement pieces to ensure you can complete your build.
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